Last Updated: January 2016
The verbate.com tools exist to leverage Smartphone video as a means to capture insights into customer & team behaviour in a cost effective, scalable and highly visual process. Video feedback is collected in response to questions, can be managed transcribed, downloaded or shared as the account holder & team wishes.
We accept that this video and data is private to you, and therefore we take a completely hands off approach with your privacy at the very core of all our decisions. We combine this with a genuine transparency, and if you have any questions at all please don’t hesitate to contact us at firstname.lastname@example.org
So without further ado:
We collect different types of information from users. Some is collected automatically, and some is input when you register with verbate.com. Of this information, some can be used to identify you, and some cannot. This information may be sent to servers located in the United States and other countries around the world.
When you visit the site, we automatically collect non-personal information including your IP address and standard web log information such as your browser type, language , date and time, operating system and the referring website address. We use this information to help us improve the site for our visitors, i.e. when most people visit the site, and what browsers they are using.
When you open an account with us, we will ask you for your name & email. If you sign up for paid services, we shall ask for additional information, for example your billing and mailing address, credit card and other financial information.
We may collect and store any information you provide on the website in addition to these, such as posting information or sending us e-mails.
We do not maintain any personal information of anyone under the age of 13. No financial information is stored on our system, and is held by our secure third party payment partners.
When you visit the website we may assign your computer one or more cookies, to facilitate access to our site and personalize your online experience. This helps us to recognize if you visit multiple pages of the site, so you do not have to keep entering your log in information. Verbate cookies do not generate personal data, do not read personal data from your computer, and are not linked to any information that could be used to identify you.
You can choose not to accept Verbate’s temporary cookies. Your browser contains instructions on how to do this. If you choose not to accept Verbate cookies, however, you may not be able to access all of our services.
We will retain specific information regarding your respondents such as video length, numbers of videos, filming device model and browser information. This information is used solely to improve our service to yourself and those you work with.
When using Transcription services, audio is extracted from your Videos, split and processed by our overseas transcription teams. This data is held temporarily during the transcription process and removed once data is shared with you. Our teams operate under our own privacy terms.
Emails input by respondents are accessible by Verbate for customer support only. None of your respondents will ever be sent any other contact. We are more than happy to sign additional NDA’s & Privacy terms where required.
In accordance with the principles of the Privacy Act and professional MR codes, personal information is not disclosed to third parties or clients, other than first names.
Research Data is a little more complicated in that video cannot be de-identified in the same way that survey results or even focus group survey transcripts can be. The footage and likeness of the participants contained within are the data.
Consent is at the core of video in research. Participants must be informed of the precise use to which their video content will be put and give their consent ahead of any participation – with the usual ability to decline or withdraw from any studies once underway. This is your duty as an account holder to gather consent.
This precludes the use of the content for broadcast, publication or any marketing purposes and doing so opens an organisation to redress through the various legal privacy protection mechanisms available in Australian or the relevant jurisdiction.
Verbate takes appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure.
We want you to feel confident using our website. However no system can be completely secure and we suggest you take additional measures for security. Changing your password periodically and keeping all account details secure will add another level of security. While we strive to protect your information, we do not represent, warrant, or guarantee that your personal information will be protected against unauthorized access, loss, misuse, or alterations, and do not accept any liability for the security of the personal information submitted to us nor for your third parties’ use or misuse of personal information.
Our goal is to provide you with the most relevant, personalized and user friendly experience possible. The primary use of your information is to aid this process.
We may use information that we collect from your account to:
We want you to understand when and with whom we share information, and that we do not share personal information except in the circumstances outlined below.
When you register an account with us, you may receive periodic communications from us such as updates from your team network, new features, promotions and email newsletters. If you do not wish to receive these communications, you may opt out by unsubscribing from any email notifications.
The site may contain links to partner sites, and resources we deem to be useful and helpful to your online experience, for example other production. The fact we link through to anther site is not an endorsement, authorization or representation of our affiliation with that third party. We do not exercise control over third party websites and we are not responsible for the contact or privacy practices of other websites. We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the privacy link typically located at the bottom of the webpage you are visiting.
Information which you or your respondents provide may be transferred to countries which do not have data protection laws equivalent to those in force in our home jurisdiction when they are viewed from locations outside Australia through the platform. You agree to such transfers of personal information in using Verbate.
Demographic data is collected on the website in order to help us improve the service. For example we may track the average video length times in order to refine future pricing and ensure we continually offer you the very best value.
Australian Company and Office Details:
Verbate is a brand owned and operated by Vimily Pty Ltd – ACN: 157846654
Our business & postal address is:
Level 1, 17-19 Bridge St